Proudly serving New England
Business phone systems that just work.
Glotelco has been setting up phone systems for Massachusetts businesses for over 15 years. More than 3,500 customers across New England count on us for installation and local support.
Who we are
Connecting New England businesses for over 15 years.
3,500+ customers
When you call Glotelco, you reach a local team that knows your system, not an offshore call center reading from a script. We work with schools, medical practices, insurance agencies, manufacturers, and family businesses throughout Massachusetts and the rest of New England.
Over 3,500 customers rely on the systems we've installed. Our approach is simple: modern cloud phone systems, reliable desk phones, and real people you can reach when you need help.
Business communications
Cloud phone systems
We set up cloud phone systems that handle your calls, call routing, and reporting all in one place, with support from our local team in Massachusetts.
Nothing to maintain on site
Your phone system runs in the cloud, so there's no server closet or aging hardware to worry about. Adding lines as you grow is easy.
One number for your whole business
Extensions, call transfers, and a polished greeting make every caller feel taken care of.
Auto attendant
Custom menus, call queues, and transfers that get every caller to the right person quickly.
After hours and holiday routing
Decide how calls are handled during business hours, after hours, on holidays, and on snow days. Changes take minutes, no service call needed.
Call reporting
See who called, which calls were missed, and how each department is keeping up, so you can spot problems early.
Multiple locations, one system
Tie offices across Massachusetts, New England, or anywhere else into one system with shared extensions and easy transfers.
What we do
We install it, set it up, and make sure it works.
Glotelco takes care of installing and configuring your phone system. Your phone service comes from your provider, and we make sure everything is set up right and working from day one.
- 01
Phone system installation
We design and install your phone system from start to finish, including any wiring, so your team is ready to go on day one.
- 02
Auto attendant
We record a professional greeting and build a menu that sends callers to the right person or department.
- 03
Voicemail to email
Voicemails show up in your inbox as well as on your phone, so messages never slip through the cracks.
- 04
Call monitoring
Listen in on calls when you want to coach your staff or keep an eye on service quality.
- 05
Call reporting
Easy to read reports by employee and department that show exactly how calls are being handled.
- 06
Call center setups
Call queues, keypad and voice menus, and the tools busy teams need to keep up with heavy call volume, without relying on outdated equipment.
Phones
Phones for teams of every size
Here are some of the desk phones we install. Hover over or tap a phone to see the model.
Panasonic KX-UTG300B
Polycom VVX 500
Polycom VVX 400
Polycom SoundPoint IP 335
Panasonic KX-HDV130
Panasonic KX-HDV230
How we work
From the first conversation to a system that works.
- 1
We listen
Tell us how your office handles calls today, whether it's one front desk or several locations. We plan the installation around the way you work.
- 2
We install
We set up your system, desk phones, auto attendant, and voicemail so everything is ready when your team walks in.
- 3
We stick around
Need to change call routing, add an extension, or swap out a phone? Our local team in Massachusetts is just a phone call away.
Our clients
Trusted by businesses across New England and beyond.
A few of the schools, medical practices, insurance agencies, and manufacturers we're proud to work with.
Contact
Let's talk about your phone system.
The consultation is free. Give us a call, send an email, or fill out the form and we'll get back to you.