IP Office Overview
for Small and Medium
Successful companies are always looking for new ways to do more with less — keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses.
Avaya puts the solution at your fingertips: the Avaya IP Office communications system.
Avaya IP Office is the right choice for any small business today—whether you are 5, 25 or 250 employees… just getting started or already established …have a single office, a home office or multiple stores/sites.
Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone— using wired, wireless or broadband connections
IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.
Helping small to large companies around the world use communications to grow sales and lower operating expenses has made Avaya the global leader in business communications systems. If that’s what you want for your small or medium size business, it’s time to take a close look at Avaya IP Office
Serving Customers Effectively with Unified Communications
Your office phone, cell phone, e-mail, texting, instant messaging and more are all essential to the way you work today.
But are you managing your communications
—or are your communications managing
you? Think about it—how often has the
following happened in your company?
A customer or prospect calls with
an urgent, time-sensitive request,
but is unable to reach the right person
for an answer
An unexpected development—severe
weather, a personal matter—leaves a key
employee stuck at home and completely
Staff give out personal phone numbers
(such as a mobile) that confuse
customers and affect your control of
You suspect peak call volumes result in
lost calls, but have no idea how many or
how much it’s costing you
These are all everyday occurrences that can
impact your image, your employees’ ability
to perform at their best, your customer
service, and ultimately your bottom line.
Avaya IP Office is ready to address every one
of them—and much more.
Unlike other solutions, Avaya IP Office uses
built-in intelligence to simplify your use of
wired, wireless and Internet communications.
Instead of keeping your communications
separate, Avaya IP Office brings them
together so you can easily turn a home
or mobile phone into an office extension,
collaborate with dozens of customers or
staff members on a conference call and get
detailed reports that show how well your
company is responding to customers.
With rich functionality, IP Office naturally
creates new ways of thinking about the role
communications can play in your business.
RELY ON IP OFFICE TO
Lower mobile phone/long-distance
bills IP Office opens the door to
a wide range of options for better
managing your company’s mobile
phone and long-distance charges by
routing calls through the system and
over broadband links.
Handle more calls with fewer people
Instead of using staff time to answer
incoming calls, rely on the built-in
intelligence in IP Office to route calls
quickly and accurately.
Expand your talent pool without
increasing real estate Is your
business growing, but you don’t want
to add full-time staff? With IP Office
you have the flexibility to have extra
staff working from home—wherever
that may be. Each would have access
to all the communications and call
handling capabilities your other
employees have at the main office.
Eliminate conference calling fees IP
Office makes every day conferencing
affordable and practical by providing
your business with two built-in, 64-
party conference bridges.
Centralize administration For
businesses with more than one
location, IP Office enables remote
management and administration from
a central location. No need to have
an administrator at every site.
IP Office Is Easy to Use and Manage
Whether you are adding a new employee or an entirely new office, setting up a customer service help desk or outfitting an employee to work at home, IP Office keeps it simple
Swiftly deploy customized features IP Office
lets you design your own set of features your
users need most. You can take advantage
of pre-existing templates to set up “typical”
users and quickly deploy them to all
employees or specialized groups of users.
Seamlessly integrate business applications
With Avaya and Avaya partners, you can
integrate a wide range of applications
to enhance and customize your IP
Office system to the specific needs of
your business (e.g., an application that
automatically calls clients to remind them
Easily add or move phones Adding new
phones or other devices is a matter of
plugging them in and powering on—IP
Office automatically reads the IP address of
the device. Once it is set-up, you can move
a device from extension to extension, even
to another location (e.g., a home office),
without having to “re-administer.”
Manage your system from anywhere You
don’t have to be on-site to manage your IP
Office system—you can do it securely, from
anywhere, and at any time. Administer all
offices from one location—eliminating time
and travel costs. IP Office administration is
flexible, efficient and included with the IP
Office 500 system.
A Solution You Can Depend On
Everything about the IP Office
solution is designed to keep your
communications at peak performance at
Built-in resiliency For businesses
with more than one location, IP Office
can deliver continuous operation. In
the event of a power outage, users
with IP phones can automatically
failover to another location, retaining
full communications capabilities.
Advanced, remote diagnostics IP
Office proactively identifies potential
problems before they cause an outage
or business disruption.
Proactive alarming Be alerted to
system problems in the way that
works best for you—IP Office can
e-mail system alarms from any of
A Solution You Can Depend On
IP Office is ideal for any company with
multiple locations. Connect up to 32
sites and have all the IP Office systems
communicate seamlessly. Eliminate siteto-
site calling costs. Share messaging,
receptionists, the office directory and
much more. Manage all systems from a
single browser-based interface. Quickly
and cost-effectively set up satellite
operations in remote locations that
might not otherwise have justified the
investment in a fully-equipped office.