IP Office Overview


Avaya IP Office is the right choice for any small business today—whether you are 5, 25 or 250 employees… just getting started or already established …have a single office, a home office or multiple stores/sites.

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone— using wired, wireless or broadband connections

IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.

Helping small to large companies around the world use communications to grow sales and lower operating expenses has made Avaya the global leader in business communications systems. If that’s what you want for your small or medium size business, it’s time to take a close look at Avaya IP Office


Serving Customers Effectively with Unified Communications

Your office phone, cell phone, e-mail, texting, instant messaging and more are all essential to the way you work today.

But are you managing your communications
—or are your communications managing
you? Think about it—how often has the
following happened in your company?

A customer or prospect calls with
an urgent, time-sensitive request,
but is unable to reach the right person
for an answer

An unexpected development—severe
weather, a personal matter—leaves a key
employee stuck at home and completely

Staff give out personal phone numbers
(such as a mobile) that confuse
customers and affect your control of
those relationships

You suspect peak call volumes result in
lost calls, but have no idea how many or
how much it’s costing you

These are all everyday occurrences that can
impact your image, your employees’ ability
to perform at their best, your customer
service, and ultimately your bottom line.
Avaya IP Office is ready to address every one
of them—and much more.

Unlike other solutions, Avaya IP Office uses
built-in intelligence to simplify your use of
wired, wireless and Internet communications.

Instead of keeping your communications
separate, Avaya IP Office brings them
together so you can easily turn a home
or mobile phone into an office extension,
collaborate with dozens of customers or
staff members on a conference call and get
detailed reports that show how well your
company is responding to customers.

With rich functionality, IP Office naturally
creates new ways of thinking about the role
communications can play in your business.


IP Office Is Easy to Use and Manage

Whether you are adding a new employee or an entirely new office, setting up a customer service help desk or outfitting an employee to work at home, IP Office keeps it simple

Swiftly deploy customized features IP Office
lets you design your own set of features your
users need most. You can take advantage
of pre-existing templates to set up “typical”
users and quickly deploy them to all
employees or specialized groups of users.

Seamlessly integrate business applications
With Avaya and Avaya partners, you can
integrate a wide range of applications
to enhance and customize your IP
Office system to the specific needs of
your business (e.g., an application that
automatically calls clients to remind them
of appointments).

Easily add or move phones Adding new
phones or other devices is a matter of
plugging them in and powering on—IP
Office automatically reads the IP address of
the device. Once it is set-up, you can move
a device from extension to extension, even
to another location (e.g., a home office),
without having to “re-administer.”

Manage your system from anywhere You
don’t have to be on-site to manage your IP
Office system—you can do it securely, from
anywhere, and at any time. Administer all
offices from one location—eliminating time
and travel costs. IP Office administration is
flexible, efficient and included with the IP
Office 500 system.


A Solution You Can Depend On